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Desde Tu Yuptel: 2240
Desde Otros Operadores: 687 687 687
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Are there time restrictions for calls?

No, there are no time restrictions for calls. You can call whenever you want, at any time, without additional costs.

Postpaid
All FAQs
What is the validity of my prepaid SIM card?

It has a validity of 180 days, which will start counting from the last recharge. If you do not recharge within this period, your card will be deactivated. To avoid this, you must recharge at least once within this period.

Prepaid
All FAQs
How to sign up for fiber service?

Call 2240 or 687 687 687 if you are calling from a landline or mobile of another operator.

Fiber
All FAQs
How to change the bank account or account holder?

Call 2240 / 687 687 687, This modification will take effect in the next billing cycle.

Others
All FAQs
Duration of the postpaid tariff ?
  • Your postpaid tariff will last for 30 days from the moment you activate it.
  • Postpaid rates reset at the start of each new billing cycle, meaning they will reactivate on the 1st of each month.
Postpaid
All FAQs
How can I recharge my Yuptel prepaid SIM card?
  1. Through our website & APP. The fastest and easiest way to recharge.
  2. Vía ATMs in the CaixaBank network.
  3. At Fullrecarga associated points such as call shops, kiosks, supermarkets, etc.
Prepaid
All FAQs
What documentation do you need?
  • ID (DNI/NIE)
  • Bank account details
  • Contact number and email address
  • Contact number for the installer to reach you.
  • To port from another operator, it is essential to know the current ownership details.

Before anything, we need to check if fiber coverage is available at your address. For this, it is very important to provide your complete address (street, number, floor, door, locality, postal code, etc.).

Fiber
All FAQs
Can I keep my original phone number when porting?

Of course! Ways to port your number:

  • Call 2240 / 687 687 687.
  • Online through our website https://yuptel.com or downloading our APP from AppStore & Playstore.
Others
All FAQs
How to sign up with Yuptel?

Call 2240 or 687 687 687 if you are calling from a landline or mobile of another operator also you can download our & from https://yuptel.com.

Postpaid
All FAQs
How can I check my balance & data usage ?

Online through our website https://yuptel.com or downloading our APP from AppStore & Playstore.

Others
All FAQs
Can I activate Roaming with Yuptel?
  • Of course! All postpaid customers can use roaming in any country in the world.
  • Call 2240 to activate the service. Prices will depend on the country you are traveling to.
  • Also you can download our APP to do it yourself.
Postpaid
All FAQs

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